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03 · Inbound and Outbound

Every message, answered.

The lead that messaged at lunch does not wait until tonight. Every email, text and DM gets a same-day reply in your voice. Cold leads warmed, old clients tapped, every follow-up sent, every referral asked for.

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One inbox · every channel example
Example enquiryEmailreceived
Do you service Peregian?
Yes, we cover Peregian. Would you like to request a roof check?
✓ example reply · recorded
Example contactSMSreceived
How much for a re-roof?
The next step is to collect the property details for human review.
✓ example reply · recorded
Example messageDMreceived
Can someone discuss a quote?
writing reply…
1Catches

Every channel, in one place.

Email, SMS, Instagram, Facebook, WhatsApp, the web form. The agent watches them all so a lead never sits unread in an app you forgot to check.

wolf-ai
Channels · unified example
Email
SMS
Instagram DM
Facebook
WhatsApp
Web form
2Replies same day

The fastest reply usually wins the job.

Every enquiry gets a real answer the same day, in your voice, while the lead is still warm and still deciding. No more next-morning regrets.

wolf-ai
Same-day reply example
Hi, still after a quote for the carport roof?
Yes please. We can take a look this week, what is the address?
Replied 9 minutes after they messaged
3Reactivates

Your old customers are your easiest jobs.

The agent goes back through quotes that never booked and clients you have not heard from in months, and brings them back with a reason to call.

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Reactivation example
Last job · 14 months agoRe-engaged
Quoted, never bookedRe-engaged
Past customer · gutter cleanBooked
4Follows up

It chases, so you never have to.

Most jobs are won on the second or third touch. The agent runs the follow-up sequence on every lead, politely and on time, until you get a yes or a no.

wolf-ai
Follow-up · automatic example
Day 0
First reply, same day
Day 2
Gentle nudge
Day 5
Last check-in + offer
5Asks

It turns happy jobs into more jobs.

After the work is done, the agent asks for the review and the referral, at the right moment, so your reputation and your pipeline both grow on their own.

wolf-ai
Reviews + referrals example
Glad you are happy with the new roof, would you mind a quick Google review?
+1 review · referral asked
6Tracks

Nothing slips through the cracks.

Every conversation, on every channel, tracked from first message to booked. You can see exactly where each lead is, without touching a spreadsheet.

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Nothing slips example
New
Sarah M.
@coastreno
Replied
0412 663
Ben K.
Booked
J. Powell

Always first to reply.

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